*  7 qc tools    *  quality  
a subjective term for which each person has his or her own definition.in technical usage, quality can have two meanings:
1.the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
2.a product or service free from deficiencies.
note: iso 9 : 2 version defines quality   
as “degree to which a set of inherent characteristics fulfils requirements.
  *  
can also be termed as ‘a measure of excellence’
quality    *  
quality-an essential and distinguishing attribute of something.
attribute-an abstraction belonging to or characteristic of an entity
appearance, visual aspect-outward or visible aspect of a thing
attractiveness, attraction-the quality of arousing interest; being attractive or something that attracts;
uncloudedness, clarity, clearness-the quality of clear water;
ease, easiness, simplicity-freedom from difficulty or hardship or effort.
suitability, suitableness-the quality of having the properties that are right for a specific purpose.
excellence-the quality of excelling.
characteristic-a distinguishing quality   
simpleness, simplicity-the quality of being simple or uncompounded
meaning of “quality”    *  meaning of “quality”  q   p  e  p performance or result  e expectations    *  
many people think that quality costs money and adversely effects profits.but these costs are the costs of doing it wrong first time.
quality in the long run results in increased profitability.
quality, cost & profit relationship   cost    *  cost  quality and profit : traditional thinking    *  quality and profit : paradigm shift  cost    *  
1.higher production due to improved cycle time and reduced errors and defects
2.increased use of machine and resources.
3.improved material use from reduced scrap and rejects
4.increased use of personnel resources
5.lower level of asset investments required to support operations.
6.lower service and support costs for eliminated waste, rework and non value added activities.
quality  higher productivity  increased profitability  due to :  larger sales  lower production costs  faster turnover  quality and profit    *  quality and profit     (이하 생략)