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The agricultural ecology in Korea has chronicle problems such as low efficiency distribution structure, high price fluctuation, interlock of producing areas and consumer price.Recently, the way consumers consume is facing a new change that the opinion of consumer class actively communicated and reflected where the opinions of the publics, consumer class with the same purpose are actively communicated and reflected, and this is represented as participatory smart consumption, that is, social curation commerce. With these change in consuming paradigm, we will provide smooth consuming communication methodology of new producers and consumers of mobile application social curation commerce service.To this end, the directions of national agricultural industrialization development has been defined as reliable consumption, smart consumption, new saving consumption, and value-oriented consumption. Thereof, the objectives and effects of the extracted services were reflected in consumers' mobile application services and suppliers' contents management systems' information and screen designs in order to suggest new paradigm of distribution structure through sustainable win-win between consumers and producers.
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ÇÑÆí, ¼ºñ½ºÇÁ·Î±×·¥ ÀÌ¿ë½ÇÅÂ¿Í °ü·ÃÇؼ´Â ½Ã¼³¿¡ ÀÔÁÖÇØ ÀÖ´Â ³ëÀεéÀÌ ºñ±³Àû Àþ°í ´Ù¸¥ »ç¶÷Àǵµ¿òÀÌ ¾øÀ̵µ È¥ÀÚ¼µµ »ýÈ°Çϴµ¥ ºÒÆíÇÔÀÌ ¾ø¾î ÀϹÝÀûÀ¸·Î ³ëÀεéÀÌ °ü½ÉÀ» ¸¹ÀÌ °®´Â °Ç°°ü¸®¼ºñ½º ÀÌ¿Ü¿¡ ´Ù¸¥ ¼ºñ½º´Â º°·Î ÀÌ¿ëÇÏÁö ¾Ê´Â °ÍÀ¸·Î Á¶»çµÇ¾ú´Ù. µÑ°, À¯·á³ëÀκ¹Áö½Ã¼³ °ÅÁÖ ³ëÀÎÀÇ ¼ºñ½ºÇÁ·Î±×·¥ ¸¸Á·µµ¿¡ ¹ÌÄ¡´Â ¿µÇâ¿äÀÎÀº ½Ã¼³°ü·Ã¿äÀΰú °³Àΰü·Ã¿äÀÎ µÑ ´Ù°¡ ¿µÇâ·ÂÀÌ ÀÖ¾ú´Ù. ¼¼ºÎ¿äÀεé·Î´Â °³Àΰü·Ã¿äÀο¡¼ Á¾±³, °Ç°»óÅÂ, ÇзÂÀÌ °¡Àå ¸¹Àº ¿µÇâ·ÂÀ» ¹ÌÃÆ°í, ½Ã¼³°ü·Ã ¿äÀο¡¼´Â ½Ã¼³ ¹× ȯ°æ, Á÷¿ø ¹× ÇÁ·Î±×·¥´ã´çÀÚ, ¿î¿µ ¹× °ü¸® ¿äÀÎ ¸ðµÎ°¡ À¯ÀǹÌÇÏ°Ô ¿µÇâÀ» ¹ÌÃÆ°í, ±× ÁÖ¿¡¼ Á÷¿ø ¹× ÇÁ·Î±×·¥ ´ã´çÀÚ°¡ °¡Àå ¸¹Àº ¿µÇâÀ» ÁÖ¾ú´Ù. ¼Â°, À¯·á³ëÀκ¹Áö½Ã¼³ °ÅÁÖ³ëÀÎÀÇ ¼ºñ½ºÇÁ·Î±×·¥ ¸¸Á·µµÀÇ ¿µÇâ·ÂÀº ½Ã¼³°ü·Ã¿äÀÎÀÌ °³Àΰü·Ã¿äÀκ¸´Ù ´õ ³ô°Ô ³ªÅ¸³µ´Ù. ¿µÇâ·ÂÀÇ Å©±â¿¡¼´Â ´ã´çÀη¼ö ¸¸Á·µµ°¡ °¡Àå Å©°Ô ³ªÅ¸³µ´Ù¿µ¹®ÃÊ·Ï:Since our societies have been developed into a lot of nuclear families, industrialization, and urbanization, the functions to care for the elderly have been weak, and the methods to care for them also have been brought into big changes; therefore, single families for the elderly are increasing, and the desires to build comfortable residences are increasing as well because the elderly also want independent living by themselves. Although the paid community residences for the elderly couldn't perfectly eliminate the profitable aspects of the private companies, unlike some general business which only provide the elderly with some buildings, we can find out the meaning of the social welfare in terms of not only having strong responsibilities about the lives of the elderly but also caring for them. Therefore, it is very important to manage and care for in the facilities; especially, it is the most important to both plan and practice the service programs which are the core of the management and care. Nowadays, since our country is also facing continual increases not only of aging of the population but also of the desires for building the paid community residences for the elderly, I think that it is very meaningful for us to examine both the degree of the satisfaction about the service programs for the elderly of the paid community residences and the elements to influence the service programs. Therefore, this study is focusing on not only how much the degree of the satisfaction about the service programs for the elderly of the paid community residences is but also how deeply the individual-related elements and the facility-related elements are influential over the elderly. In order to achieve these goals successfully, I studied the generally present situations about the paid community residences for the elders and the concepts and ranges of the service programs as a preceding research and study; then I divided the elements to be influential over the degree of the satisfaction about the service programs for the elderly of the paid community residences for the elders into two parts: individual-related elements and facility-related elements. The main results of this study are as follows. First, as the research subjects of this study, the elderly residing in the paid community residences mostly consisted of males whose total numbers were 50% more than females; the average age of them was 76. 5 years old; the elderly without their spouses were much more than those having their spouses; almost all of them had their own religions; and the standards of their health state were normal. Besides, according to the state of using the service programs, the elderly residing in the paid community residences were relatively young, didn't have any uncomfortable things to live without any further help from others; accordingly, in general, they mainly have been using the health management services in which they were interested very much, while they rarely used the other services. Second, the key element to be influential over the degree of the satisfaction about the service programs for the elderly of the paid community residences heavily depended on both the facility-related elements and the individual-related elements together. On the one hand, as the detailed elements, among the individual related elements, religion, health state, educational careers were mostly influential over the degree of the satisfaction of the service programs; on the other hand, among the facility-related elements, facilities, environments, staff and programmers were entirely influential over the degree of the satisfaction of the service programs, but among all of those elements, the staff and the programmers were influential most deeply. Third, the facility-related elements were much more influential over the degree of the satisfaction of the service programs than the individual-related elements. Among the extents of the power of the influences, the degree of the satisfaction about the numbers of the staff in charge to care for the elderly was most powerful
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The recent world service industry encounters a fierce global competition in which there is no barrier in national border and industrial boundary. And a growing number of Korean companies are trying to expand their business area into global market due to saturation in the Korean domestic market.The objectives of this study is to contribute to the globalization of domestic service company by literature necessary to determine the benchmarking model for globalization by grasping the present situation and establishing strategy through the case of CJ group.
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The high economic growth of modern society has involved itself in a rapid change of social values, resulting in various social problems. As a result, the government has given much emphasis on social welfare policy to meet the needs of its eligible client. Undergoing IMF, public welfare delivery system generally facilitated program development but failed to ensure substantiality. To ensure the safe delivery and fine performance of social welfare service, the delivery system requires a substantial improvement to build a firm structure. It is true that non-profit organizations have been playing a major role in our social welfare delivery system which mainly focused on universal and discretionary spending. The complexity of society these days has made the issue all more complicated for the current system to meet the wide range of human needs. However well the social welfare system is organized, it will still be considered a failure without a practical delivery system. Therefore, in order to fulfill people's expectations, the current social welfare delivery system must be reorganized to adapt to the new environment. This study aimed to analyze the present state and problems of Social welfare delivery system, in terms of organization, manpower, and finance, and furthermore to seek its proper solutions.
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As the service sector has grown rapidly, most companies in the service sector have set customer satisfaction as their major strategic objectives, and as a result, the customer orientation and emotional labor of service employees has increasingly become important. Following the emotional display rules of the organization, workers have to manage their real emotions and express the organizationally desired emotions. Due to the discrepancy between their felt and expressed emotions, the workers are likely to experience emotional dissonance which, in turn, leads to job burnout. This study is mainly aimed to examine two research agendas. First, it examines the current states of emotional labor and burnout of the workers in the service sector and analyze the impact of emotional labor on the burnout. Second, it tests whether the self-efficacy and social support, e.g., support from supervisors and coworkers, have a moderating effect on the relationship between emotional labor and burnout. The emotional labor is largely classified into surface acting and deep acting. The former refers to an effort to express a specific kind of emotions demanded by the organization, e.g., being forced to smile even though the individual has a negative feeling. The second refers to an effort of individual to modify his/her inner feelings to match the outer emotions that the organization requires. Burnout refers to physical, emotional, and mental exhaustion caused by chronic stresses among the members of the organization who experience frequent contact with other people. It has the following three types First, an emotional exhaustion occurs when a service provider loses interest, credit, and emotion after consuming all of his/her of emotional resources due to an overwhelming mental and emotional demand. Second, depersonalization occurs when the individual has grown apathetic and cynical about the customers, and treat a customer as an object rather than as a human being. Third, diminished personal accomplishment occurs when the individual realizes that his/her attitude does not meet with the demand from the organization, and subsequently perceive that it is a personal problem of his/her ability, which eventually decreases individual¡¯s feeling of personal accomplishment. Two hypotheses are set for the test in this study. The first is that the more emotional labor the service workers perform, the more burnout they experience. The second is that the self-efficacy and social support play a moderating role in the relationship between emotional labor and burnout. The data were collected from customer-contact employees working in the service sectors, e.g., hotels, call centers, customer service centers, department stores, and banks. A total of 260 questionnaires were distributed from September 27 through 19 October 2007, out of which 234 questionnaires were collected. After excluding 7 cases poorly answered, 227 questionnaires were used in the analysis. The results can be summarized as follows. First, an average emotional labor among the service employees was 3.45, which implies that the employees are performing relatively high degree of emotional labor. Second, among three types of burnout, emotional exhaustion was most frequently experienced by the service employees. Third, the result showed that two types of emotional labor, namely, surface acting and deep acting, had opposite impacts on the burnout. While surface-level emotional labor increased the burnout, deep acting had the effect to reduce the burnout. Fourth, the self-efficacy and social support had no significant moderating effects in the relationship between the emotional labor and burnout. In the mean time, only supervisor¡¯s support had a direct main impact to reduce the burnout. The results suggest several significant implications. First, providing that the roles of service employees are important to gain and maintain the competitive advantage, the organization must understand diverse emotional factors of the employees. The discrepancy between display rules of an organization and employees¡¯ inner emotions should be recognized as a labor that causes physical and mental problems. Second, the training and education program should be focused on enhancing the deep acting to reduce the burnout of employees and to improve the service quality delivered to the customers as well. It would be desirable to revoke self-development and self-achievement through a mind training that deals with emotions of the employees rather than focusing on behavior training and display regulations. Moreover, the display rules should not be considered as a mandatory rule to regulate the behavior of the employees. It should rather be promoted by educating and training the members of the organization so that they can internalize the rules by converting a way of thinking. Third, it is necessary to prepare a supporting system that decreases burnout and stresses caused by emotional labor. For example, an appropriate job rotation can be considered as a way of reducing work pressure. Moreover, encouraging group activities as well as private backstage for refreshment can have a positive effect. Fourth, as the result shows that the support of one¡¯s supervisor reduces the burnout, the leader's role in an organization should be seen as a very important factor. The mentoring system could be considered as a mechanism that can help systemize the support of one¡¯s supervisor, and this could alleviate the burnout by providing moral support to the workers while encouraging internalization of the emotional display rules as well.
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The objective of this research is to seek the direction of counseling and treatment service for disabled children and to provide data for disabled children supporting programs by looking into the needs of families on the service for disabled children. The target of the research was 159 families of disabled children who are make use of counseling or treatment programs through child counseling centers or welfare organizations in Gyeonggi province. As a result, the most urgent service was the support of the cost for counseling and treatment to form 45.9%. The most frequent organization receiving the service was private counseling center to be 52.8%. 28.3% answered to be satisfied with the treatment service of private counseling center and 20.1% were satisfied with rehabilitation center. The data showed that 32.7% agreed with the opinion that up to now the number of organizations that provide counseling and treatment service to disabled children is absolutely insufficient.
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