소개글

한글-영문혼합-정보통신분야 인증-규격 해설로서 영문 한글 혼합 문서입니다.

교육훈련 > TL9000 교육문서

본문내용

TL 9000 Requirements-Adders Re
lease 3.0
[ 주 : { }속은 Release 2.5의 요건번호
임 ]
4.2.3.C.1 Control of Customer
-Supplied Documents and Data
The Organization shall establ
ish and maintain ass customer-supplied documents and data (e.g., network architecture, topology, capacity, installation termination assignments, and database) if these documents and data influence the design, validation, inspection and testing, or servicing the product.
5.2.C.1 Customer Relationship
Development
Top management shall demonstr
ate active involvement in establishing and maintaining mutually-beneficial relationships between the organization and its customer
5.2.C.2 Customer Communicatio
n Procedures
The organization shall establ
ish and maintain a documented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:
a) a strategy and criteria fo
r customer selection,
b) a method for the organizat
ion and its customers to share joint expectations and improve the quality of the products, and
c) a joint review with the cu
stomer at defined intervals covering the status of shared expectations and including method to track the resolution issues.[4]
5.2.C.2-Note 1 : It is recogn
ized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the customer, the history of problems, customer expectation, and other factors (see Appendix F, "Guidance for Communication with Customers")
4.2.3.C.1 고객이 공급한 문서관리 및 자료관리
{ 4.5.1.S.1 }
고객이 공급한 문서 및 자료(예, 네트워크 구조, 형
태, 용량, 데이터 베이스)가 제품의 설계, 검증, 유효성 확인, 검사 및 시험이나 서비스에 영향을 미치는 경우, 조직은 이러한 모든 문서와 데이터를 관리할 수 있는 문서화된 절차를 수립하고 유지해야 한다.
5.2.C.1 고객과의 관계 개발 {4.21.2.C.
1}   (이하 생략)

참고문헌

없음