book overview: winning decisions  introduction & [chapter 1] setting the course  phase i.decision-framing  [chapter 2] the power of frames  [chapter 3] creating winning frames  interlude a: improving your options  phase ii.gathering intelligence  [chapter 4] avoiding distortion and bias  
[chapter 5] intelligence in the face of uncertainty
interlude b: technologies for aiding decisions
1    phase iii.coming to conclusions  [chapter 6] choosing: a pyramid of approaches  [chapter 7] managing group decisions  interlude c: implementing your chosen option  phase iv.learning from experience  
[chapter 8] the personal challenges of learning
[chapter 9] learning in organizations  [chapter 10] bringing it all home  epilogue: learning into action  book overview: winning decisions  2    
[chapter 8] the personal challenges of learning
people sometimes stumble over the truth, but usually they pick themselves up and hurry about their business.
-winston churchill
3    the personal challenges of learning  

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reporter: sir, what was the key to your success? entrepreneur: good decisions.
reporter: and what was the key to those good decisions? entrepreneur: experience.
reporter: and where, sir, did that experience come from?
entrepreneur: bad decisions.
4    
the personal challenges of learning: strengths of successive executives

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routinely gathering feedback on personal and organizational performance
interpreting the information they receive in constructive ways
using this information to adjust personal behavior and improve operational results
helping others recognize and use the lessons of experience to improve personal and organizational performance
5    
lesson: experience is knowing what happened.learning is knowing why it happened.   (이하 생략)