qu al it y  quality management  principles    this document introduces seven quality   management principles (qmps).iso   9 , iso 9001 and related iso quality   management standards are based on   
these seven qmps.
  
one of the defnitions of a “ principle ” is that it is a basic belief,
theory or rule that has a major infuence on the way in which
something is done.“ quality management principles ” are a set
of fundamental beliefs, norms, rules and values that are accepted
as true and can be used as a basis for quality management.
the qmps can be used as a foundation to guide an organization’s
performance improvement.they were developed and updated
by international experts of iso/tc 176, which is responsible for
developing and maintaining iso’s quality management standards.
this document provides for each qmp :   statement : description of the principle  
rationale : explanation of why the principle is important
for the organization  
key benefts : examples of benefts associated with the principle
actions you can take : examples of typical actions to improve
the organization’s performance when applying the principle
the seven quality management principles are :  qmp 1-customer focus  qmp 2-leadership  qmp 3-engagement of people  qmp 4-process approach  qmp 5-improvement  qmp 6-evidence-based decision making  qmp 7-relationship management  
these principles are not listed in priority order.the relative importance
of each principle will vary from organization to organization and can
be expected to change over time.
  1qmp   cu s tome r focus  statement  the primary focus of quality management   
is to meet customer requirements and to strive
to exceed customer expectations.
rationale  sustained success is achieved when an   
organization attracts and retains the confdence
of customers and other interested parties.
every aspect of customer interaction provides
an opportunity to create more value for the cus-   (이하 생략)