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* speaker¡¯s notes:
ask: who is responsible for quality?
answer: the answer is ¡°i am¡±.if we say ¡°all of us¡± than we run the risk of sitting back and allowing somebody else to take responsibility!
say: this is our quality motto.it is a general guideline to live by.it applies to everyone in the organization, even in support services!
do not accept a defect. if a defect comes to you from a preceding process, or in your material, you can signal this problem in many ways
you might even need to stop the process. you will learn about how to signal problems using the andon system later
in your on-the-job training, you will also learn how to detect a defect by applying quality standards.
do not build a defect. there are methods available to you to live up to this motto
for example, your standardized work ensures that the operation is being performed in a way that ensures quality. other methods include error proofing devices, which you will learn about in a few minutes
do not ship a defect. your customer at the next process needs to be satisfied
if you detect a defect, either that was passed to you, or that you inadvertently built, stop the process, and signal for help. do not pass it to your customer!
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2014-11-08sa****
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2013-09-21pp*******
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2013-01-10ba**
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