HOME / ¹®¼­¸¶ÄÏ / /

Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ Á¾»çÀÚ°¡ ÀνÄÇÏ´Â Á¶Á÷ °øÁ¤¼ºÀÌ ¼­ºñ½ºÇ°Áú¿¡ ¹ÌÄ¡´Â ¿µÇâ-ÀüºÏ Áö¿ªÀÚÀ²Çü »çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ - ½æ³×ÀÏ 1page
1/1
  • 1 page

Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ Á¾»çÀÚ°¡ ÀνÄÇÏ´Â Á¶Á÷ °øÁ¤¼ºÀÌ ¼­ºñ½ºÇ°Áú¿¡ ¹ÌÄ¡´Â ¿µÇâ-ÀüºÏ Áö¿ªÀÚÀ²Çü »çȸ¼­ºñ½º ÅõÀÚ»ç¾÷

¼­½Ä¹øÈ£
TZ-SLE-1473819
µî·ÏÀÏÀÚ
2015.05.23
ºÐ·®
24 page
ÆǸŰ¡
3,000 ¿ø
ÆÄÀÏ Æ÷¸Ë
Adobe PDF (pdf)
Á¶È¸
97°Ç

µî·ÏÀÚ

ÇÐÁö»ç ´º³í¹® ºê·£µå¼¥

µî±Þº° ÇýÅú¸±â

Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ Á¾»çÀÚ°¡ ÀνÄÇÏ´Â Á¶Á÷ °øÁ¤¼ºÀÌ ¼­ºñ½ºÇ°Áú¿¡ ¹ÌÄ¡´Â ¿µÇâ-ÀüºÏ Áö¿ªÀÚÀ²Çü »çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ ³í¹® ÀÚ·áÀÔ´Ï´Ù

  • Adobe PDF (pdf)Adobe PDF (pdf)
Áö¿ª»çȸ¼­ºñ½ºÁö¿ª»çȸ¼­ºñ½ºÅõÀÚ»ç¾÷ÅõÀÚ»ç¾÷Á¾»çÀÚÀνÄÁ¶Á÷°øÁ¤¼º°øÁ¤¼­ºñ½ºÇ°ÁúÇ°Áú¿µÇâÀüºÏÁö¿ªÀÚÀ²ÀÚÀ²Áö¿ªÀÚÀ²ÇüÀÚÀ²Çü»çȸ¼­ºñ½º
¿¬°ü ÃßõÀÚ·á
  • Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ Á¾»çÀÚ°¡ ÀνÄÇÏ´Â Á¶Á÷ °øÁ¤¼ºÀÌ ¼­ºñ½ºÇ°Áú¿¡ ¹ÌÄ¡´Â ¿µÇâ-ÀüºÏ Áö¿ªÀÚÀ²Çü »çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ 1 page

Àüü 24 page Áß 1 page±îÁö ¹Ì¸®º¸±â°¡ °¡´ÉÇÕ´Ï´Ù.

¼Ò°³±Û

Á¦¸ñ : Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ Á¾»çÀÚ°¡ ÀνÄÇÏ´Â Á¶Á÷ °øÁ¤¼ºÀÌ ¼­ºñ½º Ç°Áú¿¡ ¹ÌÄ¡´Â ¿µÇâ - ÀüºÏ Áö¿ªÀÚÀ²Çü »çȸ¼­ºñ½º ÅõÀÚ»ç¾÷À» Áß½ÉÀ¸·Î- ÀúÀÚ : º¯µÎ¾Æ, °­¿µ¼÷
¹ßÇàÇÐȸ : Çѱ¹»çȸº¹ÁöÇàÁ¤ÇÐȸ [Academy Of Korean Social Welfare Administration]
¹ßÇàÁ¤º¸ : Çѱ¹»çȸº¹ÁöÇàÁ¤ÇÐ Á¦ 15±Ç 4È£ pp.345-368(24 pages)
¹ßÇà³âµµ : 2013

ÀúÀ۽ñâ : 2013³â 11¿ù

¸ñÂ÷

¥°. ¼­·Ð
¥±. ÀÌ·ÐÀû ¹è°æ
¥². ¿¬±¸¹æ¹ý
¥³. ¿¬±¸°á°ú
¥´. °á·Ð ¹× Á¦¾ð
[Âü°í¹®Çå]

º»¹®³»¿ë

º» ¿¬±¸´Â Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ÀÇ Á¾»çÀÚµéÀÌ ÀνÄÇÏ´Â
Á¶Á÷ °øÁ¤¼ºÀÌ ¼­ºñ½º Ç°Áú¿¡ ¾î¶°ÇÑ¿µÇâÀ» ¹ÌÄ¡´ÂÁö¸¦ »ìÆ캸°í, Á¾»çÀÚµéÀÌ Á¦°øÇÏ´Â ¼­ºñ½º Ç°ÁúÀ» Çâ»ó½Ãų ¼ö ÀÖ´Â ¹æ¾ÈÀ» Á¦½ÃÇϴµ¥ ±× ¸ñÀûÀÌ ÀÖ´Ù. µ¶¸³º¯¼öÀÎ Á¶Á÷°øÁ¤¼ºÀº ºÐ¹è°øÁ¤¼º, ÀýÂ÷°øÁ¤¼º, »óÈ£ÀÛ¿ë°øÁ¤¼ºÀ¸·Î ±¸¼ºÇÏ¿´À¸¸ç, Á¾¼Óº¯¼öÀÎ ¼­ºñ½º Ç°ÁúÀº ½Å·Ú¼º, ÀÀ´ä¼º, È®½Å¼º, °ø°¨¼º, À¯Çü¼ºÀ¸·Î ±¸¼ºÇÏ¿´´Ù. ¶ÇÇÑÁö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ Á¾»çÀÚµéÀÌ ÀνÄÇÏ´Â Á¶Á÷°øÁ¤¼º°ú ¼­ºñ½º Ç°Áú °£ÀÇ ¸íÈ®ÇÑ Àΰú°ü°è¸¦¹àÈ÷°íÀÚ ¼­ºñ½ºÇ°Áú¿¡ ¿µÇâÀ» ¹ÌÄ¥ °ÍÀ¸·Î ¿¹»óµÇ´Â ¼ºº°, ¿¬·É, ¼­ºñ½º´ë»ó, ÇзÂ, ÇöÀç ±Ù¹«Çϴ±â°üÀÇ ÀçÁ÷±â°£, Á÷¿ø ¼ö, ±â°üÀ¯Çü, ¿ùÆò±Õ¼Òµæ, ´ã´ç¾÷¹«, Á÷À§, ¹ýÀÎÀ¯Çü, ±Ù¹«Áö¿ªÀ» ÅëÁ¦º¯¼ö·Î¼³Á¤ÇÏ¿© ¿¬±¸¸ðÇüÀ» °ËÁõÇÏ¿´´Ù. º» ¿¬±¸ÀÇ Á¶»ç´ë»óÀÚÀÎ Áö¿ª»çȸ¼­ºñ½º ÅõÀÚ»ç¾÷ ÀüºÏ Áö¿ªÀÚÀ²Çü »çȸ¼­ºñ½º Á¦°ø±â°üÀÇ Á¾»çÀÚ¿¡°Ô ÃÑ 258ºÎÀÇ ¼³¹®Áö¸¦ ¹èÆ÷ÇÏ¿´´Ù. ÀÌÁß ÃÑ 135ºÎ(ȸ¼öÀ² 52%)°¡ ȸ¼öµÇ¾ú´Ù. °á°ú ºÐ¼®Àº SPSS for Windows 17.0 ÇÁ·Î±×·¥À» »ç¿ëÇÏ¿© ºóµµºÐ¼®, ±â¼úÅë°èºÐ¼®,½Å·Úµµ¿Í ´ÙÁßȸ±ÍºÐ¼®À» ½Ç½ÃÇÏ¿´´Ù.ºÐ¼®°á°ú Á¶Á÷°øÁ¤¼º ÀÎ½Ä Á¤µµ°¡ ³ô¾ÆÁú¼ö·Ï ³»ºÎÁ¾»çÀÚ°¡ Áö°¢ÇÏ´Â ¼­ºñ½º Ç°ÁúÀÌ ³ô¾ÆÁö°í, Á¶Á÷°øÁ¤¼º ÇÏÀ§Â÷¿ø Áß Á¶Á÷ ¾È¿¡¼­ÀÇ ´ëÀÎ °ü°èÀû Ãø¸é¿¡ ÃÊÁ¡À» µÎ°í °úÁ¤À» Áß½ÃÇÑ »óÈ£ÀÛ¿ë°øÁ¤¼ºÀÌ ¼­ºñ½º Ç°Áú¿¡ ¿µÇâÀ» ¹ÌÄ¡´Â °ÍÀ¸·Î ³ªÅ¸³µ´Ù.

The purpose of research is to
find out how organizational Justice which community socialinvestment service workers recognized can affect service quality that service providers perceiveand to propose ways for social workers to improve quality of services provided. Organizationaljustice of independent variables was composed of distribution justice, organizational justice,procedural justice, and interactional justice. Service quality of dependent variable was conceptualizedtangibles, reliability, responsiveness, assurance, and empathy. The control variables expected toaffect the quality of service are gender, age, service targets, education, current work of theorganization tenure, number of employees, institution type, monthly income, job, position, entitytype, and working area. The subjects of this study is the service providers of community serviceinvestment business Jeonbuk province autonomous service providing organization. The surveymethod was conducted using self- entry type survey way. A total of 258 questionnaires weredistributed. 135 questionnaires(52% recovered rate) was recovered and these questionnaires wasused in the analysis. Empirical analysis using SPSS for Windows 17.0 program reliability, frequencyanalysis, correlation analysis, and multiple regression analysis was performed.The results of this study was that the higher the perception of organizational justice perceivedby internal employees, the higher quality of service is, focusing on aspects of personal relationshipson sub-dimension of organizational justice, Interactive justice with an emphasis on process haseffect on quality of service.   (ÀÌÇÏ »ý·«)

Âü°í¹®Çå

¾øÀ½

¹ÞÀº º°Á¡

0/5

0°³ÀÇ º°Á¡

¹®¼­°øÀ¯ ÀڷḦ µî·ÏÇØ ÁÖ¼¼¿ä.
¹®¼­°øÀ¯ Æ÷ÀÎÆ®¿Í Çö±ÝÀ» µå¸³´Ï´Ù.

Æ÷ÀÎÆ® : ÀÚ·á 1°Ç´ç ÃÖ´ë 5,000P Áö±Þ

Çö±Ý : ÀÚ·á 1°Ç´ç ÃÖ´ë 2,000¿ø Áö±Þ

ÈıâÀÛ¼º»ç¿ëÈı⸦ ÀÛ¼ºÇÏ½Ã¸é ¹®¼­°øÀ¯ 100 point¸¦ Àû¸³ÇØ µå¸³´Ï´Ù.

¼­½Äº°Á¡ ¡Ù¡Ù¡Ù¡Ù¡Ù

0/120

»ç¿ëÈıâ (0)

µî·ÏµÈ ¸®ºä°¡ ¾ø½À´Ï´Ù.

ù¹ø° ¸®ºä¾î°¡ µÇ¾îÁÖ¼¼¿ä.

ÀÌÀü1´ÙÀ½

ºê·£µå Á¤º¸

ÇÐÁö»ç ´º³í¹®

ÇÐÁö»ç ´º³í¹®

°í±Þ ³í¹®À» Á¦°øÇÏ´Â ÇÐÁö»ç ´º³í¹®Àº Àü¹® Çо÷ ºÐ¾ß¿¡ ÃÖ°íÀÇ ÀڷḦ º¸ÀåÇϸç
°¢Á¾ ¿¬±¸ »ç·Ê¿Í ¹Ì·¡ ºÐ¼® µîÀÇ ÀڷḦ ÅëÇØ Àι®ÇÐ, »çȸ ÀÚ¿¬°úÇÐ ºÐ¾ßÀÇ ±íÀÌ Àִ Ž»öÀ» ÇÒ ¼ö ÀÖ°Ô µµ¿Íµå¸®°Ú½À´Ï´Ù.

ÆǸÅÀÚ·á ¼ö : 32,704°Ç