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¹ßÇàÇÐȸ : Çѱ¹°æÈ£°æºñÇÐȸ [Korean Security Science Association]
¹ßÇàÁ¤º¸ : °æÈ£°æºñ¿¬±¸ Á¦ ±Ç 11È£ pp.183-201(19 pages)
¹ßÇà³âµµ : 2006
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In modern society, increasing
ly easier access to Internet makes people want higher and more advanced services. This trend, of course, appears in the field of Security System.
This study which has been per
formed to prove the way service quality of Security System has an influence on customer satisfaction brought the following results.
First, customer satisfaction
depends on social demographic characteristics. In other words, each customer satisfaction to service quality makes a difference the way he/she gains information on available facility. Usually customers showed higher satisfaction when they accepted the information from other people.
Second, customer satisfaction
depends on service quality itself. The effort for improvement of work efficiency or service quality in both facility itself and surroundings can make more people use and recommend the Security System without cease. (ÀÌÇÏ »ý·«)
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