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(¿µ¹®) Ŭ·¹ÀÓÆíÁö(claim letter)

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TZ-SLE-1258411
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2013.09.24
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  • (¿µ¹®) Ŭ·¹ÀÓÆíÁö(claim letter) 1 page

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dear sir/madam,
i am one of the customers of
your company.my name is youngsik kim.i am writing to complain about my recent holiday in sydney which was organized by your company.my wife and i selected the two-week womens weekly tour starting on 29 january.your agency claimed we would be picked up at the airport, the hotel was three-star quality and the all-inclusive price we paid included breakfast and dinner and two excursions.
on arrival at the airport, th
ere was no one to meet us.we waited for half an hour and then had no choice except to take a taxi.this cost $30.the receipt is enclosed.
in addition, the hotel was no
t what i would consider three-star.the room was dirty.the beds were small and uncomfortable.the breakfast portions were very small and the hotel refused to provide us with dinner.we had to spend a further $500 on extra meals.again, i enclose our restaurant receipts.
i find it dishonest and unacc
eptable that your company sold us a tour which in no way resembled the description, and my wife and i expect to be compensated for all our extra expenses.the receipts are enclosed with a total of $530.in addition, we claim a refund of $100 because the room was not up to the promised standard.we expect to receive your checque for $630 very soon.i am looking forward to receiving your prompt reply.
yours faithfully,
kim.
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